Loyalty Programs
Today's top luxury chains rely on loyalty programs to secure return visitors. Unfortunately, these programs can be difficult to implement and even more challenging for travelers to navigate. Enter the blockchain, which promises to streamline the overarching loyalty ecosystem while providing simple and secure verification.
Perks of a blockchain-based loyalty system include:
Redeeming Points With Third Parties
While customers are happy to apply accumulated points towards additional hotel stays, many would be thrilled to use them with third parties — especially if they can score further experiences while they're on vacation.
For example: a comprehensive loyalty program could help frequent travelers use their points on gourmet dining or even shopping trips. Blockchain technology facilitates this by assigning a specific value to loyalty program points while also ensuring that these points will be accepted by external vendors as payment. All this would be built into Point of Sale (POS) systems to make redemption seamless on both ends.
New Opportunities for Loyalty Programs
Loyalty programs have long been a central component of the travel experience, providing a win-win opportunity for travelers and major hospitality brands: travel companies secure repeat businesses while vacationers score savings and other perks. This setup isn't about to disappear, but it may look a bit different moving forward.Upcoming changes are hinted at in results from a PwC Traveler Sentiment Survey, which reveal that today's vacationers are more apt to explore different loyalty programs —particularly if they're able to secure extended expiration dates for their points or miles.
When asked why they might switch loyalty programs, 44 percent expressed a simple interest in experiencing new brands and benefits. Web3 solutions can accommodate these desires by extending the reach of top loyalty programs.
Early opportunities are beginning to emerge, including the founding of the startup Blackbird. Described as a new loyalty, membership, and payments technology company,
Blackbird will focus on restaurant chains but could be a compelling concept to watch as hotel chains explore Web3-oriented loyalty programs. Blending the best of Web2 with Web3 solutions, it provides a powerful reminder that a seamless and highly flexible transition to Web3 is possible.